Terms of Service & Acceptable Use Policy

4.1 Philosophy: Quality Over Quantity

Like a reputable postal service that maintains its reliability by refusing to deliver suspicious packages, we maintain email deliverability by ensuring all messages meet quality standards. We support legitimate sales outreach while strictly prohibiting spam.

4.2 Deliverability Requirements

All users must maintain:

• Complaint rate below 1% - Recipients marking your emails as spam
• Bounce rate below 4% - Emails sent to invalid addresses
• Unsubscribe compliance - Honor opt-out requests within 7 days

Exceeding these thresholds may result in immediate account suspension.

4.3 Permitted Sales Communications

We distinguish between valuable sales outreach and spam. Legitimate sales emails are permitted when they:

For Opt-in Recipients:

• Are sent to recipients who have explicitly consented to receive communications
• Provide clear value proposition relevant to the recipient
• Include proper sender identification and contact information
• Contain functional unsubscribe mechanisms

For Cold Outreach (Business-to-Business Only):

• Target business email addresses (not personal accounts)
• Are highly personalized and relevant to the recipient's business
• Include clear explanation of why you're contacting them
• Provide genuine business value or opportunity
• Include easy opt-out method
• Are sent in reasonable volumes (not mass blasts)
• Comply with CAN-SPAM, GDPR, and applicable regulations

4.4 Prohibited Content and Activities

Strictly Forbidden:

• Spam: Mass, non-personalized, unsolicited emails without clear business value
• Phishing: Fraudulent emails attempting to steal information or credentials
• Malware/Viruses: Any malicious code or harmful attachments
• Illegal Activities: Content promoting or facilitating illegal activities
• Harassment: Threatening, intimidating, or abusive communications
• Deceptive Practices: False headers, misleading subject lines, or impersonation without written consent.

Prohibited Industries and Content:

• Illegal goods or services
• Adult/pornographic content
• Pharmaceutical products without proper licensing
• Gambling services
• Multi-level marketing or pyramid schemes
• Get-rich-quick schemes
• Credit repair services
• Payday loans
• List brokers or email list rental
• Social media engagement manipulation
• Any content we determine harms our reputation or deliverability

4.5 Content Standards

• All content must be truthful and non-deceptive
• Subject lines must accurately reflect email content
• Sender information must be authentic and verifiable
• Unsubscribe requests must be honored promptly
• Recipients must be able to identify you as the sender

4.6 Technical Restrictions

• No attempting to circumvent rate limits or quotas
• No creating multiple accounts to evade restrictions
• No interfering with Service operations or other users
• No reverse engineering or unauthorized access attempts