Privacy Policy

3.1 Service Provision

• Deliver, maintain, and improve our email services
• Process and send your email campaigns
• Manage your account and provide customer support
• Monitor deliverability and maintain sender reputation
• Prevent spam and ensure compliance with our Acceptable Use Policy
• AI-Powered Spam Protection: Train and improve our proprietary MI Shield LLM (Large Language Model) using email content and patterns to enhance spam detection and content quality analysis

3.2 Business Operations

• Billing and Payments: Process transactions, generate invoices, manage subscriptions
• Communication: Send service updates, security alerts, and account notifications
• Analytics: Analyze platform usage to improve features and user experience
• Legal Compliance: Meet regulatory requirements and respond to legal requests

3.3 Security and Fraud Prevention

• Monitor for suspicious activity and unauthorized access
• Implement security measures and investigate potential violations
• Maintain audit logs for compliance and troubleshooting

4.1 We Do Not Sell Your Data

Mission Inbox does not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers

We may share information with trusted third-party service providers who assist in:

• Infrastructure: Cloud hosting, content delivery networks, data storage
• Payment Processing: Credit card processing, billing management
• Analytics: Usage analytics, performance monitoring (anonymized data only)
• Support Services: Customer service platforms, communication tools

All service providers are contractually bound to protect your information and use it only for specified purposes.

4.3 Legal Requirements

We may disclose information when required by law or when we believe disclosure is necessary to:

• Comply with legal process, court orders, or government requests
• Protect our rights, property, or safety, or that of our users
• Investigate fraud, security breaches, or policy violations
• Enforce our Terms of Service

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. We will notify users of any such change in ownership or control.

4.5 Your Email Recipients

When you send emails through our Service, recipient information and email content are shared with:

• The intended recipients of your emails
• Email service providers in the delivery chain
• Analytics services that track email performance (when enabled)

5.1 Account Data

We retain your account information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations and resolve disputes.

5.2 Email Data

• Email Content: Stored for up to 90 days for delivery purposes and troubleshooting
• Email Logs: Retained for up to 2 years for compliance and deliverability monitoring
• Performance Analytics: Aggregated data may be retained indefinitely in anonymized form

5.3 Deleted Data

When you delete your account:

• Account information is deleted within 30 days
• Email content in transit or recent logs may be retained for up to 90 days
• Billing records are retained as required by law and accounting standards
• Some anonymized analytics data may be retained for service improvement

6.1 Security Measures

We implement industry-standard security measures including:

• Encryption: Data encrypted in transit and at rest using AES-256
• Access Controls: Role-based access with multi-factor authentication
• Network Security: Firewalls, intrusion detection, and regular security audits
• Infrastructure: SOC 2 compliant data centers with 24/7 monitoring

6.2 Employee Access

Access to personal information is limited to employees who need it to perform their job functions. All employees undergo security training and sign confidentiality agreements.

6.3 Incident Response

In the event of a data breach, we will:

• Contain the incident and assess the scope of impact
• Notify affected users within 72 hours when required by law
• Cooperate with law enforcement and regulatory authorities
• Take corrective measures to prevent future incidents

7.1 Access and Portability

• Access your personal information we have on file
• Request a copy of your data in a portable format
• Review email delivery logs and performance data

7.2 Correction and Updates

• Update your account information through your dashboard
• Correct inaccurate personal information
• Request assistance with data corrections through support